Question 1

What is Glowdly?

Accepted Answer

Glowdly scans your face, finds your biggest skin and grooming opportunities, builds a daily routine with products that fit, and tracks your progress every week.

Question 2

Is the first scan free?

Accepted Answer

Yes. You get one scan, your overall score, your top 2 findings and a starter routine. No card required.

Question 3

Who is it for?

Accepted Answer

Adults 18 and over, men and women, who want a simpler skin and grooming routine.

Question 4

Do I need the app?

Accepted Answer

No. The free scan works in your browser. The app adds your daily routine, reminders and weekly tracking.

Question 5

How long does a scan take?

Accepted Answer

About a minute from photo to result.

Question 6

What do the five scores mean?

Accepted Answer

Skin Clarity, Tone Evenness, Hydration, Facial Harmony and Grooming. Each is an estimate from your photo. See How scoring works.

Question 7

How accurate are the scores?

Accepted Answer

They're estimates and can vary with light, angle, filters and makeup. For best results, scan in natural light with a bare face, in the same spot each week.

Question 8

Why did my score change between scans?

Accepted Answer

Small changes are normal. Lighting, camera angle and time of day affect photos. Compare scans taken in similar conditions.

Question 9

Is Facial Harmony a beauty rating?

Accepted Answer

No. It describes the balance of your features. It isn't a beauty score and most routines don't try to change it.

Question 10

Do you judge how attractive I am?

Accepted Answer

No. Glowdly focuses on skin and grooming you can actually work on.

Question 11

Can I scan someone else?

Accepted Answer

No. Only scan yourself.

Question 12

How often should I rescan?

Accepted Answer

Once a week. Skin changes slowly.

Question 13

My scan failed. What should I do?

Accepted Answer

Try again in natural light, face the camera, and remove sunglasses, hats and masks. If it still fails, contact us with your device and browser.

Question 14

What happens to my photo?

Accepted Answer

Your photo is used to create your results and is stored securely on our servers so you can track progress. You can delete it any time. See How it works and our Privacy Policy.

Question 15

Do you sell my face data?

Accepted Answer

No.

Question 16

Do you use my photos to train AI?

Accepted Answer

No. We don't use your photos to train AI models.

Question 17

How do I delete my photos?

Accepted Answer

From the app (Settings), or on the Delete My Data page. It works with or without an account.

Question 18

Who else sees my photo?

Accepted Answer

Only the service providers that help us run Glowdly, such as AI analysis and secure storage, and only to deliver your results. They're listed in our Privacy Policy.

Question 19

Why do you ask me to confirm I'm 18+?

Accepted Answer

Glowdly is built for adults, and some privacy laws are stricter around face data.

Question 20

How much is Glowdly Plus?

Accepted Answer

$9 per month, or $79.90 per year (about $6.66 per month, saves about 26%).

Question 21

What's included in Plus?

Accepted Answer

Your full 5-score breakdown, top 3 opportunities with tips, daily AM and PM routine with reminders, product recommendations, weekly rescans with progress charts, and the guides library. See Pricing.

Question 22

How do I cancel?

Accepted Answer

If you subscribed in the app, cancel in your App Store or Google Play subscription settings. If you subscribed on the website, cancel in your Glowdly account settings. You keep access until the end of the period you paid for.

Question 23

Can I get a refund?

Accepted Answer

Email support@glowdly.com and we'll help. Purchases through the App Store or Google Play follow the store's refund process.

Question 24

Will I be charged automatically?

Accepted Answer

Yes. Subscriptions renew until you cancel. We show the renewal price before you pay.

Question 25

Do you offer a free trial?

Accepted Answer

Not currently. The free scan lets you try Glowdly before you decide.

Question 26

Which payment methods work?

Accepted Answer

Major credit and debit cards, Apple Pay and Google Pay, depending on where you subscribe.

Question 27

Is there a student or team discount?

Accepted Answer

Not right now. Contact us if you have a team or partnership enquiry.

Question 28

When does the app launch?

Accepted Answer

We're finishing the app now. Join the waitlist on the Download page and we'll email you the day it launches.

Question 29

Which phones does it work on?

Accepted Answer

iPhone and Android. See the Download page for versions.

Question 30

Will my web scan show up in the app?

Accepted Answer

Yes. Sign in with the same email and your results will be there.

Question 31

The app is showing the wrong thing / crashed.

Accepted Answer

Update to the latest version, then contact us with your device and app version.

Question 32

How is my routine built?

Accepted Answer

From your scores and your answers about skin goals and skin type. It's short on purpose (about 3 steps AM and PM) so it's easy to stick to.

Question 33

How are products chosen?

Accepted Answer

Each product is matched to one routine step and to what your scan found. We offer Budget, Mid and Premium options. See How we choose products.

Question 34

Do you earn money from product links?

Accepted Answer

Sometimes. It never changes what we recommend. See the Affiliate Disclosure.

Question 35

Do I need to buy the recommended products?

Accepted Answer

No. They're suggestions. Use what works for you, or similar products you already own.

Question 36

How long until I see results?

Accepted Answer

Most skin changes take several weeks. Results vary from person to person.

Question 37

Is Glowdly a medical tool?

Accepted Answer

No. It gives cosmetic skin and grooming guidance. It doesn't diagnose or treat conditions. See the Disclaimer.

Question 38

I have acne, eczema or another skin condition. Can I use it?

Accepted Answer

Glowdly isn't designed for medical conditions. Check with a doctor or dermatologist before changing your routine.

Question 39

What if a product irritates my skin?

Accepted Answer

Stop using it. Patch-test new products first, and see a professional if irritation continues.

Question 40

Can Glowdly check a mole or spot?

Accepted Answer

No. If a mole or spot is changing or worrying you, see a doctor.

Questions, answered

Getting started

Scans & scores

Photos & privacy

Pricing & billing

App

Routines & products

Safety

Still need help?